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Terms of Service

Last updated: 16 July 2026

The short version: cancel any time with no fees, a 14-day statutory cooling-off right when you first subscribe, your content stays yours, and our AI works for you — never for employers. The full agreement, in plain terms, follows.

1. Who we are and what these terms cover

These terms are a contract between you and Hireable Ltd, a company registered in England & Wales (company number 14871479) with its registered office at 20 Temple Fields, Hertford, England, SG14 3LR ("Hireable", "we", "us").

They cover your personal use of the Hireable platform — the web app at app.gethireable.com, the marketing site at gethireable.com, and the Hireable Chrome extension (together, the "Service"). By creating an account or using the Service, you agree to these terms.

If your access is sponsored by an organisation (for example, an outplacement programme arranged by your employer), your organisation's contract with us governs the commercial side — you won't be charged, and section 11 explains how sponsored accounts work. These terms still apply to your own use of the Service.

Our Privacy Policy (gethireable.com/privacy) explains how we handle your data. It's worth reading — we're proud of it.

2. The Service

Hireable is an AI-powered career platform: CV building and tailoring, job search and matching, application tracking, auto-apply, interview practice with an AI coach, and outreach tools. Your AI assistant — your Career Concierge — is openly an AI.

Because AI is at the heart of the Service, be aware:

  • AI output can be wrong. CVs, cover letters, match scores, coaching feedback, and drafted messages are suggestions. Review anything the AI produces before you rely on it or send it — especially anything that describes your own experience.
  • You are responsible for your applications. Auto-apply and outreach act on your instructions and within limits you set. Every application is proposed to you first and sent only when you confirm, unless you choose to switch auto-apply into automatic mode (it is off by default). Whatever the channel, an application submitted through Hireable is your application.
  • No employment guarantee. We're here to improve your search, but we can't and don't promise interviews, offers, or employment.
  • Employers don't get our scores. Our AI works for you; no employer receives Hireable's assessment of you, and no hiring decision is made by our systems.

3. Your account

  • You must be at least 16 and provide accurate information.
  • Your account is personal to you: one person per account, no sharing of credentials. Keep your password safe and tell us promptly at support@gethireable.com if you suspect someone else has accessed it.
  • Content you upload must be yours to use, and truthful. We'll help you present your experience at its best — but you must check that everything in your CV and applications stays true before you use them.

4. Plans, billing, and payment

  • Plans. We offer a Free plan and paid plans (currently Standard and Pro), each with usage allowances — AI credits, interview sessions, auto-applies — shown on our pricing page (gethireable.com/pricing) and inside the product, plus features reserved for paid plans, such as CV export. Allowances reset monthly and don't roll over.
  • Billing. Paid plans are billed in advance, monthly or quarterly (quarterly at a discount), in pounds sterling, via our payment processor Stripe. Displayed prices for personal plans include any applicable VAT.
  • Statutory cooling-off. If you're a consumer, you have a legal right to cancel within 14 days of first subscribing under the Consumer Contracts Regulations 2013. By subscribing you ask us to start the paid service immediately; if you cancel within the 14 days, we'll refund your payment less a proportionate amount for the period you've already had the paid service. To exercise this right, email support@gethireable.com with any clear statement that you want to cancel — we'll send you the statutory model cancellation form on request.
  • Cancellation. You can cancel any time from your account settings — no fees, no lock-ins. Cancellation takes effect at the end of your current billing period; you keep your paid features until then, and no further payments are taken. Except for the statutory cooling-off right above (or where the law requires), payments already made are not refunded.
  • Plan changes. Upgrades and downgrades take effect immediately, with the price difference prorated by Stripe.
  • Failed payments. If a renewal payment fails, we'll retry and give you a short grace period (currently 3 days) to update your payment method; if payment still fails, your account moves to the Free plan. Nothing is deleted.
  • After a downgrade. Your data stays. On the Free plan you keep full access to your master CV; additional CVs remain viewable (and deletable) but locked for editing until you re-subscribe.
  • Price changes. We can change prices with at least 30 days' notice; changes apply from your next billing period, and you can cancel before they take effect.
  • Promotions. Promo codes and offers may carry their own terms and can't be exchanged for cash.

5. Fair use

The usage allowances on our pricing page are part of these terms. Don't try to get around them — including by circumventing rate limits, rotating accounts, or reverse-engineering our controls. If your use is so far outside normal personal job-search use that it affects the Service for others, we'll contact you before we act (unless the risk is immediate).

6. Acceptable use

Don't:

  • use the Service for anything other than your own job search and career development (it's not a CRM, a scraping target, or a hosting platform);
  • scrape, crawl, bulk-download, or automatically extract content from the Service;
  • upload or generate malware, or content that is unlawful under English law, infringing, defamatory, harassing, or hateful;
  • add other people's personal data you have no right to use;
  • attempt to reverse engineer the Service, its models, or its prompts, except as the law expressly permits;
  • resell or commercialise access to the Service;
  • use Service email features to send spam;
  • probe, attack, overload, or otherwise interfere with the Service.

To report abuse or a security concern: support@gethireable.com. We acknowledge reports within one business day.

7. Your content and ours

  • Yours stays yours. You own your CVs, applications, and other content you create or upload — including the documents the AI generates for you. We claim no ownership of any of it. You give us the licence we need to host, process, and display it, solely to run the Service for you.
  • Ours stays ours. The Service itself — software, models, prompts, design, branding — belongs to Hireable and its licensors. We give you a personal, non-transferable right to use it while you have an account.
  • Feedback you send us can be used to improve the Service without obligation.
  • We never sell your content, and we do not train AI models on your personal data — see the Privacy Policy for how that promise is enforced.

8. Third-party services

Job boards, employer application systems, and connected email providers (Gmail, Outlook) are third-party services with their own terms. We're not responsible for their content, decisions, or availability. Connecting your email account is optional and can be disconnected in Settings at any time.

9. Availability and changes to the Service

We work hard to keep Hireable up (see gethireable.com/trust for how we run the service), but the Free and personal paid plans come without a contractual uptime commitment. We may add, change, or remove features; if we remove or change something material to your paid plan, we'll give you reasonable notice, and you can cancel — with a pro-rata refund of any prepaid, unused period where the change is materially adverse to you.

10. Suspension and ending your account

  • You can stop using Hireable at any time, and can ask us to delete your account and data (privacy@gethireable.com — see the Privacy Policy for how deletion works).
  • We can suspend or terminate your account if you materially breach these terms (with notice and a chance to fix it, where the breach is fixable), if required by law, or if we discontinue the Service (with at least 30 days' notice and a pro-rata refund of any prepaid, unused period).
  • Sections that by their nature should survive (content ownership, liability, disputes) survive termination.

11. Sponsored (organisation-funded) accounts

If an organisation pays for your access:

  • you can't be charged — billing sections above don't apply to you;
  • your access lasts as long as your programme provides;
  • your workspace is private to you: your sponsor sees programme reporting about your seat (activation, engagement, coach-hours usage, and whether you've landed a role) — never your CVs, application details, searches, or conversations (see Privacy Policy section 12);
  • when your programme ends, your account continues on the Free plan and your data stays yours.

12. Our liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot be excluded under English law. If you're a consumer, nothing in these terms affects your statutory rights.

Beyond that: we're not liable for losses that were not foreseeable when you accepted these terms, losses connected to a business (the Service is for personal use), or losses caused by events outside our reasonable control. For paid plans, our total liability to you is capped at the amounts you paid us in the 12 months before the event giving rise to the claim; for the Free plan, at £100.

The Service is provided with reasonable skill and care. Beyond that, and to the extent the law allows, it's provided as-is — in particular, we don't warrant that AI output is accurate or that any application will succeed.

13. Complaints and disputes

If something's wrong, tell us first: support@gethireable.com. Most things can be fixed quickly.

These terms are governed by the laws of England & Wales. If you're a consumer, you keep the protection of the mandatory laws of the country you live in, and you can bring proceedings in your local courts.

14. Changes to these terms

We may update these terms. For material changes we'll give you at least 30 days' notice by email or in-product message before they take effect; continuing to use the Service after that means you accept the new terms. If you don't accept them, cancel before the change takes effect — and if a change is materially adverse to your paid plan, we'll refund the prepaid, unused period pro rata.

15. Contact